• Computer User Support Specialists
  • Information Technology
  • Annual Median Wage
    $ 54,170
    $33,520 range bar $92,420
    Annual NC Wage Range
    Growth Rate
    Image of growth rate score 3
    Moderately Growing
  • Computer User Support Specialists assist computer users and organizations by providing technical help directly to computer users.

What do they typically do

  • Analyze customers' computer problem to diagnose it and determine the cause
  • Document customers' descriptions of their computer problems
  • Guide customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Install and train users on new hardware or software
  • Inform team members and managers of major problems or of customers' recurring concerns
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